Welcome to our FAQ Page!
We understand that you may have some questions about our products, services, and the overall shopping experience. We've compiled a list of frequently asked questions to provide you with quick and helpful answers. Take a look below:
How can I personalize my gift?
Personalizing your gift is easy! Simply select the item you want to customize, and you'll find options to add names, messages, or other personal touches during the ordering process.
What is the turnaround time for personalized orders?
Our typical turnaround time for personalized orders is 7 days. However, please note that this may vary depending on the complexity of the customization and current order volume. We strive to ensure your gift is created with the utmost care and delivered to you as quickly as possible.
Do you offer bulk or corporate gifting options?
Absolutely! We offer customized solutions for bulk orders and corporate gifting. Please reach out to our dedicated team via our contact page to discuss your requirements and explore the options available.
What are the available payment methods?
We accept various payment methods, including credit cards, debit cards, and UPI. We also offer secure payment gateways to ensure your financial transactions are protected.
What is your return and exchange policy?
At Capturing Happiness, we take pride in creating personalized products tailored specifically for you. Since our items are customized, we are only able to offer exchanges in the event of a damaged or incorrect product. We want you to be completely satisfied with your purchase, so please let us know if you receive a damaged item or if there was an error with your order within 7 days after receiving the product. Our customer support team will gladly assist you and ensure that any issues are resolved promptly. Your happiness is our top priority!